Subscription & Billing Terms

📦 1. What Your Subscription Includes

Each SparkFlow subscription plan gives access to a defined set of features and monthly usage quotas. Your plan's exact limits — including how many AI content plans, AI-generated images, and AI-generated videos you may produce per billing period — are shown on the plan selection screen before purchase and in Settings → Billing after subscription.

Core features included in all paid plans

• AI content plan generation — generate full monthly social media marketing plans from a brief
• AI artwork generation — automatic image and video creation for each post in a plan
• Post scheduling & calendar — day, week, and month views of all scheduled content
• Social account publishing — direct publishing to connected Instagram, Facebook, LinkedIn, and TikTok accounts
• Approvals workflow — review, comment on, and approve posts before they publish
• Analytics dashboard — per-post and account-level performance metrics
• Brand asset library — upload and manage logos, images, and brand files
• Workspace team access — role-based access for team members (limit depends on plan)

Usage quotas

Plans are subject to monthly usage limits on AI-generated images, AI-generated videos, and content plans. These quotas reset at the start of each new billing period. Unused quota does not carry over.

Add-ons

Optional add-ons can be purchased to increase your monthly quota for AI-generated images, videos, or content plans. Add-ons are billed at the same frequency as your base plan and renew automatically unless removed. Add-ons do not replace your base plan — they supplement it.

What is NOT included

• Human copywriters, designers, or account managers — all content is AI-generated
• Social media advertising spend or paid promotion budgets
• Guaranteed publishing outcomes (e.g. if a connected social account revokes access)
• Storage beyond platform limits
• Custom integrations or API access unless stated on your plan

💳 2. Billing Cycle & Payment

SparkFlow subscriptions are billed monthly, in advance. Your first charge occurs at the time of subscription. Subsequent charges occur on the same calendar date each month (your "billing date").

Failed payments

If a scheduled payment fails, we will attempt to retry the charge. If payment cannot be collected after reasonable retry attempts, your subscription may be suspended or downgraded. You will receive a notification before suspension occurs. Access is restored immediately upon successful payment.

♻️ 3. Automatic Renewal

By subscribing to SparkFlow, you explicitly authorise recurring charges to your payment method at the frequency and amount shown at checkout. You will not receive a separate advance notice before each renewal charge unless required by applicable law.

Price changes

SparkFlow may change subscription prices. If your plan's price changes, we will notify you by email and in-app notification at least 14 days before the change takes effect on your account. Your continued use of the service after the effective date constitutes acceptance of the new price. If you do not agree, you may cancel before the effective date.

Plan upgrades and downgrades

You may change your subscription plan at any time from Settings → Billing. Plan changes take effect at the start of your next billing period — you will continue to have access to your current plan's features until then. No proration is applied.

🚪 4. Cancellation

You may cancel your subscription at any time from Settings → Billing → Manage Subscription within the app, or by contacting support at info@spark-flow.app.

• ✓ Cancellation takes effect at the end of your current paid billing period. You retain full access to all features until then.
• ✓ You will not be charged again after cancellation takes effect.
• ✗ Cancellation does not entitle you to a refund of the current billing period already paid.
• ✗ Cancelling mid-period does not generate a prorated credit.
• ✓ Your workspace data (plans, posts, assets) is retained for 30 days after cancellation, after which it is permanently deleted.
• ✓ You may re-subscribe at any time. Previous data within the 30-day window may be recoverable — contact support.

Cancellation of add-ons

Add-ons can be removed separately from your base plan. Removed add-ons remain active until the end of the current billing period and are not renewed on the next cycle. Removing an add-on mid-period does not trigger a refund for that period.

↩️ 5. Refund Policy

Exceptions

We may, at our sole discretion, issue a refund or credit in the following circumstances:

• A technical failure directly caused by SparkFlow prevented you from using the service for a material portion of a billing period, and you reported the issue promptly.
• A duplicate charge was made in error.
• You were charged after a cancellation that was confirmed by SparkFlow.

To request a refund under these circumstances, contact us within 7 days of the charge at info@spark-flow.app with your account email and a description of the issue. Refund requests submitted after 7 days of the relevant charge will not be considered.

Chargebacks

We strongly encourage you to contact our support team before initiating a chargeback with your bank. Most billing disputes can be resolved quickly. Filing an unwarranted chargeback may result in immediate suspension of your SparkFlow account.

📊 6. No Guarantee of Performance or Results

Social media performance is influenced by many factors entirely outside SparkFlow's control, including but not limited to:

• Platform algorithm changes (Instagram, Facebook, LinkedIn, TikTok)
• Your specific audience, industry, and competitive landscape
• Posting frequency, timing, and content relevance
• Quality and authenticity of the content as perceived by your audience
• Paid advertising spend and strategy
• Seasonal and market trends

SparkFlow does not guarantee:

• Any increase in followers, reach, impressions, or engagement
• Any increase in leads, sales, or revenue
• That AI-generated content will be suitable for your brand without edits
• That published posts will be displayed by social platforms as scheduled

Subscribing to SparkFlow is a purchase of access to a software tool, not a guarantee of marketing outcomes. Dissatisfaction with social media performance or business results does not constitute grounds for a refund.

🤖 7. AI-Generated Content Disclosure

SparkFlow uses artificial intelligence to generate marketing content. It is important that you understand what is AI-generated, what requires your input, and where human judgment must be applied before anything is published.

AI content limitations

• Factual accuracy: AI-generated captions and briefs may contain factual errors. You must verify all claims before publishing.
• Brand voice: AI output is based on the profile and preferences you provide during onboarding. Results improve over time as you refine your settings.
• Legal compliance: It is your responsibility to ensure that all published content — including AI-generated captions and artwork — complies with applicable laws, platform community guidelines, and industry regulations.
• Intellectual property: AI-generated artwork is produced by automated systems. You are responsible for ensuring use of generated assets complies with applicable intellectual property law in your jurisdiction.
• Cultural sensitivity: AI may occasionally produce content that is not appropriate for your market. Always review before publishing, especially for culturally or religiously sensitive topics.

⚖️ 8. Governing Law & Disputes

These Billing Terms are governed by the laws of the Kingdom of Bahrain. Any disputes arising from billing or subscription matters shall first be referred to SparkFlow customer support at info@spark-flow.app for resolution. If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

📝 9. Changes to These Terms

SparkFlow may update these Billing Terms from time to time. Material changes will be communicated by in-app notification and/or email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms. The current version is always available at https://spark-flow.app/billing-terms.

✉️ 10. Contact